Name transliteration and documents in exchange identity checks for Ukrainian users
A frequent and avoidable cause of delays in exchange verification for Ukrainian users is name transliteration. A passport, a bank card and an exchange profile may each spell the same name slightly differently in Latin letters, and automated checks can flag the difference. Displacement and document replacement add further complications for some people. This guide explains how to check which documents Binance, OKX, Bybit or Bitget accept for your situation, how to enter your name consistently, how to capture clear images, and how to protect your documents throughout the process.
Check accepted documents
Read the official help pages for the documents accepted for residents of Ukraine and for people living elsewhere temporarily. Requirements can differ between platforms and may include proof of address. If your situation is unusual, such as a recently replaced document, ask support inside the official app before starting and keep the reply.
Use one spelling everywhere
Enter your name exactly as it appears in the Latin part of the document you upload, including any apostrophes or letter combinations. Use the same spelling for bank accounts or payment cards you plan to use for deposits. If your documents show different transliterations, mention this to support rather than guessing which one the system expects.
Capture clear images
Photograph the document on a plain surface in good light, with all corners visible and no glare. For the selfie or liveness check, face the light and remove anything covering your face. Use the in-app capture where available, rather than uploading old or edited photos, which are more likely to be rejected.
Keep documents safe
Upload documents only inside the official app during a process you started. Never send them through messengers to anyone claiming to be support, and be wary of messages asking you to re-verify through a link. After verification, delete document photos from your gallery and cloud folders to reduce the risk of misuse. Keeping one written note of the exact spelling you used saves time whenever another service asks for the same details.
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Scenario checkpoint
- Read the official document requirements for Ukraine residents and people abroad
- Enter your name exactly as in the Latin part of the document you upload
- Use the same spelling for bank cards and accounts you plan to use for deposits
- Tell support about differing transliterations instead of guessing
- Upload documents only in the official app and delete copies afterwards