Reviewed guide | 2026-10-12
Recovering an exchange account when the ID used for verification is lost or has expired
Recovery processes often ask for the same identity document used at verification. What Ukrainian users can do when that passport or ID card is lost, expired or out of reach, and how to prepare an alternative.
Multiple exchanges | Ukraine | UAH | fees, access and account safety
Account recovery on most exchanges relies on identity: when passwords and two-step methods fail, support asks you to prove you are the verified owner, usually with the same document used at sign-up and a live face check. Many Ukrainians have had documents lost, left behind or expired during relocation, and some now hold different documents issued abroad or by consular services. That makes a standard recovery harder, but rarely impossible. This guide explains how to prepare, what to tell support and what to avoid while working through recovery on Binance, OKX, Bybit, Bitget or similar platforms.
Gather whatever proves continuity
Collect every document that links you to the original verification: a scan or photo of the old document if you kept one, a new passport or ID card, a temporary document, residence permits issued abroad and any official record of a name change. Add evidence of account activity, such as approximate dates of deposits, the bank cards or accounts used and the coins you held. Continuity between the old identity and the new document is what support needs to see.
Start from the official recovery route
Use the recovery option on the sign-in page or the help centre, not a social media account or a contact found in a group. Explain clearly that the original document has been lost or has expired, and say which replacement you hold. Upload good photos in daylight without glare. Expect the review to take longer than a standard reset, and answer follow-up questions precisely rather than guessing.
Update verification once you are back in
When access is restored, update the identity documents on file through the verification centre so that future recovery uses the document you actually hold. Check that your residence details are current, since a move abroad may change which terms and products apply. Add a second two-step method and print recovery codes, so the next problem does not depend on identity checks at all.
Avoid shortcuts that make things worse
Do not open a new account with a different document while the old one is in recovery, and never buy or borrow a verified account. Ignore anyone who offers to restore access for a fee or asks for your codes. These shortcuts can lead to both accounts being restricted and to identity theft. Patience through the official route is slower but keeps your funds reachable.
Risk boundary: Ukraine Crypto Guide
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Scenario checkpoint
- Collect old document copies, new documents and records of account activity before starting recovery.
- Use only the official recovery route and state clearly which replacement document you now hold.
- Update identity documents and residence details on file as soon as access is restored.
- Never open a second account or pay anyone offering faster recovery while the case is open.
Digital assets are volatile and derivatives can amplify losses. This website has no login, wallet connection, deposit form or customer-support chat.